Shipping policy

Shipping Policy

Thank you for shopping with Bloom & Burn! Each order is hand-crafted with care and made to order. Please review our shipping details below.

Processing Time

All orders are processed and prepared within 2–5 business days. During busy seasons or market events, processing may take slightly longer. You’ll receive an email notification with tracking information once your order ships.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and package weight.
We currently ship across Canada, with U.S. shipping available upon request.

Estimated delivery times (after dispatch):

• Alberta & Western Canada: 2–5 business days

• Eastern Canada: 5–10 business days

• U.S. orders: 7–14 business days

Delivery times are estimates and may vary due to carrier delays or holidays.

Order Tracking

Once your order has shipped, you’ll receive an email with tracking details. Please allow up to 24 hours for the tracking link to activate.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 5 days of delivery at info@bloomandburn.com with photos of the damage. We’ll do our best to resolve it quickly.
Bloom & Burn is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

Local Pickup

You can pick up your order from our kiosk at West Edmonton Mall until December 31, 2025.

Please select “Local Pickup” at checkout and wait for your confirmation email before coming to pick up your order.

Location: West Edmonton Mall (Level One – near the Waterpark)
Hours: Mall operating hours

Questions?

We’re happy to help! Email info@bloomandburn.com for any shipping or pickup-related inquiries.